Sun 'N' Sand® Accessories wants you to be completely satisfied with your Consumer Purchase.
Contact us by email at onlinesupport@sunnsand.com if you have any concerns with your order, including return requests.
All online related questions and return label requests need to be emailed to onlinesupport@sunnsand.com please include your order number and order name.
- Free returns are limited to 3 hats or 3 bags in a return for each order. We do not accept used merchandise or offer free returns on large return shipments. Please reach out if you have any questions.
- We reserve the right to not pay for return shipping if the return process is misused in anyway.
- If you are not completely satisfied with your purchase, you can return any unused merchandise (with original tags) within 30 days of receipt.
- If you received a free item through a sale or promotion it will have no return value as it was a free item with purchase (it is yours to keep).
- If you received a buy one item get one item free, you must return both items to receive a refund or keep one item and you will be refunded half the order total.
- If you received a damaged item, we urge you to report this issue promptly upon receipt of your order. Kindly provide photographic evidence of the damage so we can facilitate a replacement for you. Once we receive this information we will provide you with the next steps.
- Should you receive an incorrect item please provide the style# you received, we will get you the correct style shipped out and provide the next steps.
Please ensure that your communication includes your order name and order number. Upon receipt of this information, we will guide you through the necessary subsequent steps.
When we receive your return in our warehouse, we will promptly issue a refund on your original payment method. Please allow 3 to 7 business days for your card company to post the refund to your account. Sun N Sand does not charge any restocking or re-handling fees.
Original purchase must be made from sunnsand.com or sunnsand.net to be eligible for return. All orders not placed from our websites please refer to your customer receipt for website of purchase and their return policies. If you have additional questions or concerns about your purchase, please feel free to contact us. Customer Service Department:Email: onlinesupport@sunnsand.com Toll Free 1-800-635-0846 Ask for Online Support